Entropic Gaps: Measuring Context Pollution in AI Workflows
The Entropic Gap is a diagnostic signal that measures the growing semantic divergence between between what the user intended and what the AI is now doing.
Hey, I'm Kurt.
I'm a formerly incarcerated tech leader, photographer, creator, and advocate for second chances. (lately I've been getting into democratizing AI)
Latest Writings
Information Physics: How Human Systems Exhibit Physics-Like Patterns
From ancient calendars and cognitive architecture to modern org charts and neural networks, human systems consistently optimize for information flow. Information physics reveals the universal patterns behind how we build—and why it breaks when we stop optimizing.
The Friction Economy: How User Experience Failures Create Systematic B2B SaaS Disruption
Discover the Friction Economy—a hidden force reshaping B2B SaaS. Learn how unnoticed user frustrations drive market disruption and why your retention metrics might be masking critical vulnerabilities.
The Developer Advocate's Guides
The Developer Advocate's Guide to Metrics and Reporting
As developer advocates, avoid becoming extensions of other teams by closely learning metrics: the different types you'll encounter and when to use them, which are trusted and untrusted, and how to build them effectively to support your team's goals.
The Developer Advocate's Guide to Addressing Product Friction
Over the last three months, we've been developing a framework at Apollo called DX Audits to help us identify, document, report, and address product friction. It was getting difficult to scale this part of developer advocacy so we came up with a framework and this post covers our experience with it a...
The Developer Advocate's Guide to Content Creation
Have you ever felt overwhelmed by the idea of having to create that next blog post or YouTube video? Do you find yourself unable to finish things because you're not quite sure when to call it done? Are you adjusting your outlines or talking points on the fly? Learn how to create content more effecti...
The Developer Advocate's Guide to Getting Buy-In
Getting buy-in as a developer advocate is a unique challenge. We usually are not the owners or even direct contributors to what we're trying to change. Instead, we represent this bizarre ephemeral thing called a "community." In this post, I'll cover what buy-in is, how it applies to developer advoca...
The Developer Advocate's Guide to Asking for Things
Whether we're trying to get buy-in internally or working on collaborations externally, we're generally in the business of asking. Learn how to get better results from your requests by rethinking the nature of relationships and following the three Rs of asking for things: Recognition, Request, and Re...