I'm a formerly incarcerated tech leader, photographer, creator, and advocate for second chances. (and lately I've been getting into some theoretical physics 😅)
Agents introduce a new human-computer interaction paradigm—partial autonomy. Partial autonomy is defined as a system that can plan, take action within bounds, and own the outcomes. This new paradigm demands a new design discipline—Agentic Experience Design.
Structured output from agents is easy to generate and hard to trust. Self-correction closes the loop—exposing validation interfaces that let agents generate, validate, and converge on outputs that satisfy constraints.
Understanding a constraint and being bound by a constraint are independent properties. Current agentic systems collapse this distinction—treating trained understanding as enforcement. Topological restrictions on the latent space can make constraint-violating states structurally unrepresentable, clos...
Context management is the practice of designing and maintaining the informational environment agents plan within. When that environment is coherent, agents maintain alignment and continuity over time; when it degrades, drift follows.
As model capabilities become commoditized, the quality of your context architecture determines success. Understanding how leaky prompts create context pollution is essential for building agentic systems that maintain focus and deliver consistent value.
Context pollution measures the semantic distance between a user's original intent and an agent's current working context. When that distance grows unchecked, the agent drifts outside its authority—optimizing away from the user's intent while appearing to function normally.
Discover the Friction Economy—a hidden force reshaping B2B SaaS. Learn how unnoticed user frustrations drive market disruption and why your retention metrics might be masking critical vulnerabilities.
Learn how user frustration drives B2B SaaS disruption through Jobs to be Done, Frustration Coalitions, and Blue Ocean Strategy—and why AI makes every incumbent vulnerable.
Learn how frustrated users organize into coalitions that drive mass B2B SaaS churn. Discover early warning signs and prevention strategies before customers leave.
Why stable usage with declining NPS is the most dangerous pattern in B2B SaaS. How trapped users become exodus events when PLG competitors offer escape routes.
An observational framework for predicting and preventing mass B2B SaaS customer defection. Learn how frustrated users organize into coalitions that drive switching decisions, why stable usage with declining NPS signals maximum risk, and how PLG accelerates coalition formation from months to weeks.
A quantifiable metric that measures trapped user frustration in B2B SaaS. When NPS drops but churn stays flat, Sii = ((100-NPS)/Churn) reveals the accumulating pressure that predicts competitive displacement before revenue impact.
Agents have become a second consumer of your platform—a shadow persona that reads your documentation, invokes your APIs, and often becomes the first interface between your platform and the developer. Most platforms aren't designed for this. The ones that adapt will define the next era of developer e...
Over the last three months, we've been developing a framework at Apollo called DX Audits to help us identify, document, report, and address product friction. Our team and company is growing quickly and it was becoming increasingly difficult to address product friction. We wanted a framework that wou...
Have you ever felt overwhelmed by the idea of having to create that next blog post or YouTube video? Do you find yourself unable to finish things because you're not quite sure when to call it done? Are you adjusting your outlines or talking points on the fly? Learn how to create content more effecti...
To measure top-of-funnel growth effectively, I've developed a strategy focusing on three key metrics: New Developer Acquisition, Activation Rate, and Time-to-Value. This approach provides insights into developer reach, engagement, and value discovery while aligning efforts across marketing, develope...
Discover Lava Leadership: Learn how strategic thinkers can drive organizational change from below. Explore challenges, strategies, and the power of bottom-up innovation.
Discover the perils of 'Keystoning' in tech teams, where knowledge hoarding creates single points of failure. Learn to identify keystones, dismantle knowledge silos, and build more resilient, collaborative teams. Essential reading for managers and team members alike.
Invisible prisons form when we mistake rigid abstractions for the hard rules of reality. The way out is learning to tell the difference.
How information asymmetry shaped history—from Sun Tzu's spy networks to Ultra decrypts, from the Rothschilds' courier pigeons to modern market manipulation. The mechanisms changed but the principle remained constant: those who controlled information flows controlled outcomes.
A practical guide to creating positive-sum outcomes from any position. Learn strategies for spotting and navigating constraints and high information asymmetry, helping you build influence and drive change from any position.