I'm a formerly incarcerated tech leader, photographer, creator, and advocate for second chances. (and lately I've been getting into some theoretical physics 😅)
Agents introduce a new human-computer interaction paradigm—partial autonomy. Partial autonomy is defined as a system that can plan, take action within bounds, and own the outcomes. This new paradigm demands a new design discipline—Agentic Experience Design.
An agent's ability to plan and maintain coherence over time directly impacts the quality of outcomes it can deliver. The informational environment that makes coherent planning possible has to be designed. LLM Experience is the discipline for designing it — optimizing how information flows through AI...
As AI capabilities become commoditized, the quality of your context architecture determines success. Understanding how leaky prompts create context pollution is essential for building AI systems that maintain focus and deliver consistent value.
Context Pollution is a diagnostic signal that measures the growing semantic divergence between what the user intended and what the AI is now doing.
In the dynamic world of Developer Relations, we often find ourselves at the intersection of multiple disciplines, requiring input and expertise from various teams across the organization. However, the reality is that these cross-functional teams may not always have the bandwidth to provide timely su...
Explore eight innovative patterns for capturing specialized knowledge through guided, interactive interviews. These approaches use dynamic questioning and real-time analysis with AI to uncover deep insights, challenge assumptions, and map complex expertise across various fields. Discover how these m...
Discover the Friction Economy—a hidden force reshaping B2B SaaS. Learn how unnoticed user frustrations drive market disruption and why your retention metrics might be masking critical vulnerabilities.
Learn how user frustration drives B2B SaaS disruption through Jobs to be Done, Frustration Coalitions, and Blue Ocean Strategy—and why AI makes every incumbent vulnerable.
Learn how frustrated users organize into coalitions that drive mass B2B SaaS churn. Discover early warning signs and prevention strategies before customers leave.
Why stable usage with declining NPS is the most dangerous pattern in B2B SaaS. How trapped users become exodus events when PLG competitors offer escape routes.
An observational framework for predicting and preventing mass B2B SaaS customer defection. Learn how frustrated users organize into coalitions that drive switching decisions, why stable usage with declining NPS signals maximum risk, and how PLG accelerates coalition formation from months to weeks.
A quantifiable metric that measures trapped user frustration in B2B SaaS. When NPS drops but churn stays flat, Sii = ((100-NPS)/Churn) reveals the accumulating pressure that predicts competitive displacement before revenue impact.
As developer advocates, avoid becoming extensions of other teams by closely learning metrics: the different types you'll encounter and when to use them, which are trusted and untrusted, and how to build them effectively to support your team's goals.
Over the last three months, we've been developing a framework at Apollo called DX Audits to help us identify, document, report, and address product friction. It was getting difficult to scale this part of developer advocacy so we came up with a framework and this post covers our experience with it a...
Have you ever felt overwhelmed by the idea of having to create that next blog post or YouTube video? Do you find yourself unable to finish things because you're not quite sure when to call it done? Are you adjusting your outlines or talking points on the fly? Learn how to create content more effecti...
Getting buy-in as a developer advocate is a unique challenge. We usually are not the owners or even direct contributors to what we're trying to change. Instead, we represent this bizarre ephemeral thing called a "community." In this post, I'll cover what buy-in is, how it applies to developer advoca...
Whether we're trying to get buy-in internally or working on collaborations externally, we're generally in the business of asking. Learn how to get better results from your requests by rethinking the nature of relationships and following the three Rs of asking for things: Recognition, Request, and Re...